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FAQ

Why Choose Jake Nothing?

At Jake Nothing, we understand that you have many options for your custom spiritwear needs. However, we believe there are several compelling reasons to choose us:

1. Personalized Customer Service: As a small business, we prioritize personalized customer service. You're not just another name and number to us—you're the heart of everything we do. Your satisfaction is our top priority, and we go above and beyond to ensure you have a positive experience with us.

2. Commitment to Excellence: We are dedicated to delivering the best customer experience day in and day out. Regardless of the challenges we face, we never stop striving for excellence. Our commitment to quality and satisfaction drives everything we do.

3. Reliability: We understand that deadlines are crucial, which is why we never stop working to meet them. Your success is our victory, and we're here to support you every step of the way.

4. Customer-Centric Approach: Our business revolves around you—your needs, your preferences, and your satisfaction. We listen attentively to your feedback and tailor our services to meet your specific requirements. Your trust in us is invaluable, and we're committed to earning it every single day.

5. Passion for Success: For us, success isn't just about achieving our goals—it's about delighting you. Your happiness and success drive us to continuously improve and innovate. We're passionate about what we do, and it reflects in the quality of our work and the relationships we build with our customers.

6. Customization and Uniqueness: What sets us apart from larger companies or big box stores is our ability to offer custom and unique items that you cannot find anywhere else. We understand the importance of standing out and expressing your individuality, which is why we offer a wide range of customizable options to suit your specific needs and preferences.

Choose Jake Nothing for a personalized, reliable, and customer-centric spiritwear experience. We're here to make your vision a reality and exceed your expectations every time.

Why Choose a Studio Store?

Q: What is a studio store and why should I choose it?

A: A studio store is an online platform where you can sell custom shirts and other items without the hassle of managing inventory or handling individual orders. Here's why you should choose it:

Q: How does a studio store work?

A: With a studio store, you select the items you want to offer for sale and set your desired markup. We then list these items in your store for a designated time frame. Supporters can purchase items directly through the online store, and funds are collected electronically.

Q: What are the benefits of using a studio store?

A: Using a studio store simplifies the ordering process by eliminating the need to handle individual orders, count shirts, or manage inventory. We handle all aspects of order processing and shipping, saving you time and effort.

Q: How does the pricing work for items in a studio store?

A: You'll be provided with the base price for each item, and you can set your desired markup to determine the selling price. This allows you to customize pricing to meet your goals.

Q: Can I customize the items available in my studio store?

A: Yes, you have full control over which items are available in your studio store. You can choose from a variety of shirt styles, colors, and designs to best suit your audience and goals.

Q: What happens after the studio store closes?

A: After the store closes, we handle the processing of orders and shipping. Individual orders are bundled together and shipped as one to the studio or address of your choosing.

Q: How do I receive the profits from my studio store?

A: Once the items have shipped, we'll send you a check for your profit. This provides a transparent and convenient way for you to track and manage your earnings.

 

Garment Care Instructions:

Here at Jake Nothing, we understand the importance of maintaining the quality and longevity of your garments. To ensure your specialized pieces retain their brilliance and durability, please adhere to the following guidelines:

  • Avoid Fabric Softener: Refrain from using Fabric Softener or Fabric Softener Sheets, as these can affect the fabric and embellishments.
  • No Dry Cleaning: Please refrain from Dry Cleaning, as it may compromise the integrity of rhinestones and other adornments.
  • Turn Inside Out: Prior to washing, turn the garment INSIDE OUT. This simple step helps preserve the intricate designs and decorations.
  • Gentle Cycle: Wash your garment in Cold or Warm water using the GENTLE cycle. This ensures a delicate yet thorough clean.
  • Hang to Dry: After washing, always hang your garment to dry. Avoiding the dryer helps maintain the fabric's integrity and prevents shrinkage.

 

If you have any questions or require further assistance regarding the care of your garment, don't hesitate to contact us at sales@jakenothing.com. Your satisfaction is our priority, and we're here to help.

 

Logo Resolution Requirements:

Q: What if I don't have a logo or artwork?

A: Not to worry! We offer custom artwork creation services for a nominal fee of $25. This artwork will be applied to your order, ensuring a personalized touch to your merchandise.

Q: Can I provide my own artwork?

A: Absolutely! If you prefer to provide your own artwork, please ensure it meets our minimum resolution requirements of 300 dpi. We prefer artwork in PDF or JPG format. However, vector formats are required for certain merchandise.

Q: What if I'm unsure about the format or resolution of my artwork?

A: If you have any uncertainties about your artwork's format or resolution, don't hesitate to reach out to us. We're here to assist you and ensure your artwork meets our specifications. We can also advise you on whether vector formats are necessary for your specific merchandise.

Q: Are there additional requirements for specific designs or media formats?

A: Yes, certain designs and media formats may have additional requirements beyond resolution and format. However, we're flexible and willing to work with you to ensure your artwork meets these specifications.

Q: How do I submit my artwork?

A: Once you've ensured your artwork meets our requirements, you can easily submit it along with your order. If you have any questions or need assistance with the submission process, feel free to contact us.

 

Q: Is there anything else I should know about logo resolution requirements?

A: Ensuring your artwork meets our resolution requirements is crucial for achieving the best results on your merchandise. If you have any doubts or queries regarding resolution, format, or any other aspect of artwork submission, don't hesitate to get in touch. We're dedicated to ensuring your satisfaction and creating high-quality products that represent your brand effectively.

 

Shipping:

Q: Is there a shipping fee for bulk orders or orders placed within a studio store?

A: No, there is no charge for ground shipping on all bulk orders and orders placed within a studio store.

Q: What if I need my garments shipped by priority or rush delivery?

A: If you require priority or rush shipping, an additional fee will be required. This fee is based on factors such as the size of the order, the requested time frame, and the destination for shipping.

Q: How long does it take for orders to be shipped?

A: All orders are typically shipped within 4-6 weeks from the date the order is paid for and/or the store is closed. It's important to note that this timeframe begins once the final order has been placed and/or the store is closed.

Q: Are there any exceptions to the shipping time frame?

A: Yes, during our busiest months, which are October through January, shipping times may extend to 6 weeks. If you have a specific date by which you need your garments, please communicate this to your sales representative so that we can try to accommodate your request.

Q: How can I request a specific shipping date?

A: If you need your garments by a specific date, please inform your sales representative. We'll do our best to work with you and ensure your order arrives on time.

Q: Can I track my order during shipping?

A: Yes, tracking information will be provided once your order has been shipped. This allows you to monitor the status of your shipment and ensure its timely arrival.

Q: What if I have additional questions about shipping?

A: If you have any further questions or concerns about shipping, please don't hesitate to contact our customer service team. We're here to assist you every step of the way and ensure a smooth shipping experience.

 

Design Process:

Q: How do I begin the design process?

A: To start the design process, simply submit your artwork or logo to us. You can also specify the item types and styles you're interested in.

Q: What happens after I submit my artwork/logo?

A: Once we receive your artwork/logo, we'll begin creating mockups for you to review. These mockups will give you a visual representation of how your design will look on the chosen garments.

Q: Can I make changes to the mockups?

A: Absolutely! We welcome any changes you'd like to make to the colors, lettering, or garment styles. Our goal is to ensure your complete satisfaction with the final design.

Q: Are there limitations to customization?

A: No, there are no limitations to customization. All design colors, lettering, and garments can be customized to fit your specific needs and preferences.

Q: How does pricing work for customized designs?

A: Pricing varies based on the type of treatment applied to the garment and the media format used for artwork. We'll provide you with a detailed quote once the design process begins.

Q: What if the quoted price exceeds my budget?

A: We understand budget constraints and are willing to work with you to find a solution that fits within your budget. If the quoted price exceeds your budget, simply let us know, and we'll explore options to adjust the design or treatment to meet your financial constraints.

Q: How can I communicate my budget limitations?

A: Feel free to communicate your budget limitations to our team at any point during the design process. We're here to listen to your needs and ensure a seamless experience from start to finish.

Q: Can I see examples of previous customized designs?

A: Yes, we'd be happy to share examples of previous customized designs to give you an idea of our capabilities and quality of work.

Q: What if I have additional questions or concerns about the design process?

A: If you have any further questions or concerns about the design process, please don't hesitate to reach out to our team. We're dedicated to providing you with exceptional service and assistance every step of the way.

 

Minimums:

Q: Are there minimum order quantities for customized designs?

A: Yes, minimum order quantities may apply for customized designs. The specific minimums depend on the type of garment and customization options chosen.

Q: Can I order below the minimum quantity?

A: While we strive to accommodate our customers' needs, ordering below the minimum quantity may not be feasible for certain customization options. However, we encourage you to reach out to discuss your requirements, and we'll do our best to find a solution that works for you.

Q: Why are there minimum order quantities?

A: Minimum order quantities help us maintain efficiency in production and ensure cost-effectiveness for both parties. They also allow us to offer competitive pricing and maintain high-quality standards.

Q: Can I combine different garment types to meet the minimum order quantity?

A: Yes, in many cases, you can combine different garment types within the same order to meet the minimum quantity requirement. This flexibility allows you to mix and match styles while still reaching the minimum threshold.

Q: Do minimums apply to every customization option?

A: Minimum order quantities may vary depending on the customization option. For example, certain embellishment techniques or specialty treatments may have higher minimums compared to basic printing or embroidery.

Q: How can I find out the minimum order quantity for my desired customization?

A: Our sales representatives will provide you with the minimum order quantity requirement based on your chosen customization options. They will guide you through the process and ensure you have all the information needed to make informed decisions.

Q: Can I order samples before committing to the minimum quantity?

A: Yes, we offer sample orders for certain garments and customization options. Sampling allows you to assess the quality and suitability of the products before placing a larger order. Please note that there is a fee for samples, however, the charge of the garment for the sample will be applied to the final order if you choose to proceed with it. This ensures that you can make an informed decision without any additional cost burden.

Q: Is there a surcharge for ordering below the minimum quantity?

A: Depending on the circumstances, there may be a surcharge for orders below the minimum quantity. This surcharge helps cover the additional costs associated with smaller production runs. Please consult with our sales team for more information.

Q: Can the minimum order quantity be waived in any circumstances?

A: While we strive to be flexible and accommodate our customers' needs, waiving the minimum order quantity is generally not possible due to production constraints and cost considerations. However, we encourage you to discuss your specific requirements with our team, and we'll do our best to find a suitable solution.